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Short answers to common questions. Follow the links for the full story.

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Creators

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Does it cost anything to join as a creator?

No. Creators don’t need a paid plan or a FREEQ stake to join campaigns, earn or withdraw.

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How do I get into a campaign?

Accept an invite from a brand on My Campaigns, or find a campaign on Discover and choose Request to join. Campaigns marked Instant join let you join straight away. See Invites and campaigns.

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How long do I have to answer an invite?

7 days. After that the invite expires.

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A brand declined my request. Can I ask again?

Yes, after 7 days. If a brand removed you from a campaign, you can’t ask to rejoin it. On My Campaigns, in the Affiliate URL column, choose Copy link. The button only works while the campaign is active.

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Do I get a discount code to share?

No. You share your link. If the brand offers a discount, the Freeq Growth Network creates a fresh single-use code for each shopper who clicks your link and applies it at checkout automatically. See Your links and shop page.

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Why did I earn less than the percentage of the order total?

You normally earn the full percentage of the whole order total, after discounts and including tax and shipping. You earn less when:
  • the campaign’s remaining budget, after the brand’s platform fee for the sale, was smaller than the commission, so the sale was capped
  • part of the order was refunded while the commission was still held
See How commission is worked out.

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A customer bought again. Why didn’t I earn?

Only a customer’s first order in a campaign earns commission. Later orders show as Returning customer.

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When can I withdraw my money?

When the hold ends, usually 30 days after the sale. The commission then moves to Available to withdraw, minus any share set aside in your reserve. See Holding periods and disputes.

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How do I get paid?

Connect a Stripe account from the Earnings page, then choose Withdraw all rewards. There’s no minimum amount. See Earnings and payouts.

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Do I need to stake FREEQ to withdraw?

No. Staking is optional for creators.

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What is the green dot next to Earnings?

It means you have money available to withdraw.

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Why are my payouts paused?

Your account is being reviewed. The banner on your Earnings page gives the reason. Your sales are still recorded. Contact support if you think it’s a mistake.

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Brands

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Do creators hand out their own discount codes?

No. Each shopper who clicks a creator’s link gets their own single-use code, which expires after about 45 minutes. Each code ties a sale to one click, and so to one creator. See Discount codes.

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What happens to commission if a customer returns the order?

If the commission is still held, a full refund cancels it and a partial refund reduces it. The money goes back to your campaign budget. After the hold ends, the creator keeps the commission and your budget isn’t refunded.

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What if a customer files a chargeback?

The commission is frozen while the dispute is open. If you win, it’s paid as normal. If you lose while the commission is still held, it comes back to your budget. If you lose after it was released, it’s recovered from the creator’s reserve (or their FREEQ stake) and comes back to your budget; only a shortfall isn’t recovered. See Holding periods and disputes.

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Why wasn’t an order from my store credited to a creator?

Open the order’s click timeline to see the reason. Common reasons: the order didn’t contain the campaign’s product, it was a repeat customer, or the campaign had ended or run out of budget. See How credit is decided.

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Do I pay commission on everything in the basket?

Yes. Once the order contains the campaign’s product, commission is a percentage of the whole order total, including shipping and tax.

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Both

The creator whose link was clicked last before the purchase. See How credit is decided.

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What does “first touch” mean?

It shows which creator’s link first brought the shopper to the store. It never changes the credit, which always follows the last eligible click. What it pays depends on the campaign’s reward mode. In a last click only campaign the last-click creator receives the whole commission. In an 80/20 split campaign, if another eligible creator first introduced the shopper, they receive 20% of the order commission and the last-click creator receives the remaining 80%. See Campaigns that share commission.

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Why does it say “Checking first touch…”?

Shopify is still preparing its record of the shopper’s journey. This usually takes about 20 to 25 minutes after the order.

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Is any money held on the blockchain?

No. The blockchain only keeps a permanent record of who drove each sale. Money moves through Stripe and our own accounts.

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Can other brands or creators see my sales?

No. Each brand and creator only sees their own campaigns, sales and earnings.