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This page explains how your commission is worked out, how to follow each sale, why money is held, and how to withdraw it to your bank.

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How commission is worked out

Commission is the money a brand pays you for a sale you drove. It is always a percentage, set by the brand for each campaign. You see the rate on the invite, on Discover and on the campaign page. For a campaign that promotes one product:
  • The order must contain the campaign’s product to count.
  • You then earn on the whole order total: every item in the basket, after discounts, including tax and shipping.
For example: the campaign pays 10% on a water bottle. A shopper buys the bottle for $30 (after their discount) and a $20 hat, with no tax or shipping. You earn 10% of $50 = $5.00. Some other rules:
  • The rate that counts is the one in force when the shopper bought, even if the brand changes the rate later.
  • Commission can’t be more than the campaign’s remaining budget. If the budget has run out, the sale doesn’t earn commission.
  • Only a customer’s first order in a campaign earns commission. Later orders from the same customer show as “Returning customer”.
The Commission column in the funnel table is the commission for the whole order, worked out from the order total and the rate in force when the shopper bought. In a campaign that shares commission (below), your part of it is shown separately. While the money is on hold, amounts are provisional: a return during the hold lowers them, and a cancelled hold pays nothing. Your Earnings page shows the money that has actually been released to you.

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Campaigns that share commission

Getting credit for a sale and getting paid for it are two different things:
  • Credit always follows the last click. The creator whose link the shopper clicked most recently before buying wins the order. See How credit is decided.
  • Payment follows the campaign’s reward mode, which the brand picks when it sets up the campaign and can’t change once the campaign is live.
There are two reward modes: The campaign’s commission rate is the commission for the whole order. In an 80/20 campaign it is then split. You see the reward mode next to the rate on invites, on Discover and on the campaign page. For example: Sam first finds a shop through Ada’s link. A week later Sam clicks Ben’s link for the same campaign and buys £100 of products. The campaign pays 10%, so the order commission is £10. Ben had the last click, so he gets the credit and £8. Ada first introduced Sam, so she gets £2. Each creator’s own fees and reserve then come out of their own share. Some details:
  • Rounding. The 20% share is rounded down to the penny, and the last-click creator gets the rest. A £10.01 commission pays £8.01 and £2.00.
  • Who counts as “eligible”. The first creator’s click must be for the same campaign, and they must have been part of the campaign and had an active account when the shopper bought. If the first and last clicks are the same creator, that creator receives 100%.
  • If nobody else introduced the shopper, or we can’t tell who did, the last-click creator receives 100%.
  • Returns during the hold reduce the order commission, and both shares shrink with it. A £5 commission pays £4 and £1.
  • While the split is being confirmed, which can take a little while after the order, the last-click creator’s share is shown as not yet known rather than guessed.

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First-touch points

When your link first introduces a shopper who then buys, you can also earn a first-touch point, in any campaign, whatever its reward mode. Points are not money. They are a ranking signal that helps brands find creators who bring them new customers. A point becomes confirmed when the order’s hold ends. It is voided if the order is cancelled during the hold. Only confirmed points count.

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Your customer funnel

Open a campaign from My Campaigns to see the Customers in funnel table. It lists every click and order from your link, with Status, Order ID, Customer, Order Total, Commission and Date. Use the filter at the top to show one status. Choose any row to open its Click timeline. It shows each step with a time, such as Click, Order placed, Attribution recorded, Conversion confirmed, Commission reserved, Order fulfilled, Order returned or Charged back.

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Why an order wasn’t paid

If an order didn’t earn commission, the timeline shows Not attributed or Commission not earned with a plain reason, such as:
  • “The order came more than 60 minutes after this click”
  • “We couldn’t match this order to the click”
  • “The products bought aren’t part of this campaign”
  • “The campaign was paused or had ended when the order came in”
  • “The campaign budget had run out”
  • “This customer had already bought through this campaign — only first purchases earn commission”
  • “The buyer is the publisher — self-referrals don’t earn commission” (publisher means creator)
  • “We couldn’t confirm the order within 24 hours”
See How credit is decided for the rules behind these.

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The Earnings page

Open Earnings in the menu.

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Performance cards

At the top: Fill Rate (how many of your credited clicks became confirmed sales) and Conversions, for the last 30 days, each compared with the 30 days before. These cards count sales. They show no money, so there is no money total for the last 30 days. Your money is in Lifetime earnings below.

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Lifetime earnings

The Lifetime earnings section has three cards. Each card shows one line per currency. For example, if you earned £80 from a UK store and $25 from a US store, you see £80 and $25 on separate lines. The Earnings page shows each currency on its own line and never shows a combined total.
  • Total earnings: everything you’ve earned since joining, after refunds and chargebacks. It includes money that is still held.
  • Total withdrawn: everything you’ve sent to your bank.
  • Available to withdraw: money whose hold has ended and that you can withdraw now.

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Escrow: money on hold

Escrow means money held safely until a sale is confirmed. The Escrow section shows Total held, Pending commissions and Next release (the next date money becomes available). The table lists each held commission: Use the tabs All, Under review, On hold and Resolved to filter.

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How long the hold is

Most sales are held for 30 days (“Standard release”). This gives time for returns and payment problems to show up. Some orders can be held longer if they look riskier:
Today, normal holds are 30 days. The longer holds come from risk checks that currently observe and record only. They apply once enforcement is switched on. See Trust and fraud protection.
A longer hold isn’t an accusation. Read the Why column for the reason. If the payout column says “Held pending dispute”, the shopper’s payment is being disputed and the money stays frozen until it is settled. See Holding periods and disputes. When a hold ends, the money moves to Available to withdraw on its own, minus any share set aside in your reserve (below). You don’t need to do anything.

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First-touch share under review

In an 80/20 campaign, the split on an order can be paused for a check. The order then shows First-touch share under review. Your provisional amount stays visible, but neither creator’s money on that order is released until the check ends. No reason is shown, and it isn’t an accusation.

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Reserve

When a hold ends, a share of the commission may be set aside in a reserve. The reserve covers payment reversals (chargebacks) that arrive after your money has been released. Reserved money counts in Total earnings but not in Available to withdraw. If you stake FREEQ, you can claim reserve money early. See Staking FREEQ.

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Chargebacks after release

If a shopper’s bank reverses a payment after your money was released, your original share stays on the order so you can see what you earned. The amount recovered from you is shown alongside it: how much came from your reserve, how much from your FREEQ stake, and any part that couldn’t be recovered. In an 80/20 campaign each creator sees only their own share and their own recovery. Until the chargeback has been settled, the recovery shows as not yet known.

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If your payouts are paused

If an amber banner appears at the top of the Escrow section, your payouts are paused while your account is reviewed. It says why, for example “Publisher account is paused pending manual review.” (publisher means creator). While paused, no held money is released. Your sales are still recorded. Contact support if you think the pause is a mistake.

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Rewards available

When you have money to withdraw, a small green dot appears next to Earnings in the menu (“Rewards available to withdraw”). It goes away after you withdraw.

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Set up payouts with Stripe

The Freeq Growth Network pays you through Stripe, a payments company. You create a free Stripe Express account and connect your bank there. We never see your bank details.
  1. Open Earnings.
  2. In the Available to withdraw card, choose Set up payouts.
  3. Choose Continue to Stripe.
  4. Fill in Stripe’s form: your identity details and bank account.
  5. Stripe brings you back to the same page.
The button in the Available to withdraw card tells you where you are: To change your bank details or see payout history, choose Manage payout account. This opens your Stripe dashboard.

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Withdraw your money

  1. Open Earnings.
  2. Choose Withdraw all rewards.
  3. You see “Rewards withdrawn successfully”. Available to withdraw drops to zero and Total withdrawn goes up.
Things to know:
  • There is no minimum. You can withdraw any amount above zero.
  • It sends your whole available balance. You can’t withdraw part of it.
  • You don’t need a stake or a paid plan to withdraw.
  • Pressing the button twice can’t pay you twice. While one withdrawal is in progress, a second one is refused. Try again once the first has finished.
  • Stripe then moves the money to your bank. Bank timing depends on Stripe and your bank, usually a few days. Check Manage payout account to follow it.