> ## Documentation Index > Fetch the complete documentation index at: https://docs.higherfrequency.io/llms.txt > Use this file to discover all available pages before exploring further. # Earnings and payouts > This page explains how your commission is worked out, how to follow each sale, why money is held, and how to withdraw it to your bank. This page explains how your commission is worked out, how to follow each sale, why money is held, and how to withdraw it to your bank. ## How commission is worked out **Commission** is the money a brand pays you for a sale you drove. It is always a percentage, set by the brand for each campaign. You see the rate on the invite, on Discover and on the campaign page. For a campaign that promotes one product: * The order must contain the campaign's product to count. * You then earn on the **whole order total**: every item in the basket, **after discounts**, **including tax and shipping**. For example: the campaign pays 10% on a water bottle. A shopper buys the bottle for \$30 (after their discount) and a \$20 hat, with no tax or shipping. You earn 10% of \$50 = \$5.00. Some other rules: * The rate that counts is the one in force **when the shopper bought**, even if the brand changes the rate later. * Commission can't be more than the campaign's remaining budget. If the budget has run out, the sale doesn't earn commission. * Only a customer's **first** order in a campaign earns commission. Later orders from the same customer show as "Returning customer". > [!NOTE] > > The **Commission** column in the funnel table is the commission for the **whole order**, worked out from the order total and the rate in force when the shopper bought. In a campaign that shares commission (below), your part of it is shown separately. While the money is on hold, amounts are **provisional**: a return during the hold lowers them, and a cancelled hold pays nothing. Your **Earnings** page shows the money that has actually been released to you. ## Campaigns that share commission Getting **credit** for a sale and getting **paid** for it are two different things: * **Credit** always follows the last click. The creator whose link the shopper clicked most recently before buying wins the order. See [How credit is decided](https://docs.higherfrequency.io/how-it-works/attribution.md). * **Payment** follows the campaign's **reward mode**, which the brand picks when it sets up the campaign and can't change once the campaign is live. There are two reward modes: | Reward mode | Who is paid | | - | - | | **Last click only** | The last-click creator receives the whole order commission. | | **80/20 split** | If another eligible creator first introduced the shopper, they receive 20% of the order commission. You receive the remaining 80%. | The campaign's commission rate is the commission for the **whole order**. In an 80/20 campaign it is then split. You see the reward mode next to the rate on invites, on Discover and on the campaign page. For example: Sam first finds a shop through Ada's link. A week later Sam clicks Ben's link for the same campaign and buys £100 of products. The campaign pays 10%, so the order commission is £10. Ben had the last click, so he gets the credit and £8. Ada first introduced Sam, so she gets £2. Each creator's own fees and reserve then come out of their own share. Some details: * **Rounding.** The 20% share is rounded down to the penny, and the last-click creator gets the rest. A £10.01 commission pays £8.01 and £2.00. * **Who counts as "eligible".** The first creator's click must be for the same campaign, and they must have been part of the campaign and had an active account when the shopper bought. If the first and last clicks are the same creator, that creator receives 100%. * **If nobody else introduced the shopper**, or we can't tell who did, the last-click creator receives 100%. * **Returns during the hold** reduce the order commission, and both shares shrink with it. A £5 commission pays £4 and £1. * **While the split is being confirmed**, which can take a little while after the order, the last-click creator's share is shown as not yet known rather than guessed. ### First-touch points When your link first introduces a shopper who then buys, you can also earn a **first-touch point**, in any campaign, whatever its reward mode. Points are **not money**. They are a ranking signal that helps brands find creators who bring them new customers. A point becomes **confirmed** when the order's hold ends. It is voided if the order is cancelled during the hold. Only confirmed points count. ## Your customer funnel Open a campaign from **My Campaigns** to see the **Customers in funnel** table. It lists every click and order from your link, with **Status**, **Order ID**, **Customer**, **Order Total**, **Commission** and **Date**. Use the filter at the top to show one status. | Status | What it means | | - | - | | **Clicked** | Someone clicked your link. No order yet. | | **Pending** | An order came in and is being checked. | | **Converted** | The sale was credited to you. Commission is held. | | **Settled** | The hold ended. The commission is yours. | | **Returned** | The shopper returned the order. If this happened during the hold, the commission was cancelled. If it happened after the hold, you keep the commission. | | **Partial Return** | Part of the order was returned. During the hold, the commission was reduced. After the hold, you keep it. | | **Charged Back** | The shopper's bank reversed the payment. If this happened during the hold, the commission was cancelled. If it happened after your money was released, your original share still shows, and the amount recovered from you for the chargeback is shown alongside it (see [Chargebacks after release](#chargebacks-after-release)). | | **Returning customer** | This customer had already bought in this campaign. Only first purchases earn commission. | | **Self-referral** | The buyer was you. Self-purchases don't earn commission. | | **Unattributed** | We couldn't credit this order to your click. | | **Attribution failed** | Something went wrong recording this sale. | Choose any row to open its **Click timeline**. It shows each step with a time, such as **Click**, **Order placed**, **Attribution recorded**, **Conversion confirmed**, **Commission reserved**, **Order fulfilled**, **Order returned** or **Charged back**. ### Why an order wasn't paid If an order didn't earn commission, the timeline shows **Not attributed** or **Commission not earned** with a plain reason, such as: * "The order came more than 60 minutes after this click" * "We couldn't match this order to the click" * "The products bought aren't part of this campaign" * "The campaign was paused or had ended when the order came in" * "The campaign budget had run out" * "This customer had already bought through this campaign — only first purchases earn commission" * "The buyer is the publisher — self-referrals don't earn commission" (publisher means creator) * "We couldn't confirm the order within 24 hours" See [How credit is decided](https://docs.higherfrequency.io/how-it-works/attribution.md) for the rules behind these. ## The Earnings page Open **Earnings** in the menu. ### Performance cards At the top: **Fill Rate** (how many of your credited clicks became confirmed sales) and **Conversions**, for the last 30 days, each compared with the 30 days before. These cards count sales. They show no money, so there is no money total for the last 30 days. Your money is in **Lifetime earnings** below. ### Lifetime earnings The **Lifetime earnings** section has three cards. Each card shows one line per currency. For example, if you earned £80 from a UK store and $25 from a US store, you see £80 and $25 on separate lines. The Earnings page shows each currency on its own line and never shows a combined total. * **Total earnings**: everything you've earned since joining, after refunds and chargebacks. It includes money that is still held. * **Total withdrawn**: everything you've sent to your bank. * **Available to withdraw**: money whose hold has ended and that you can withdraw now. ### Escrow: money on hold **Escrow** means money held safely until a sale is confirmed. The **Escrow** section shows **Total held**, **Pending commissions** and **Next release** (the next date money becomes available). The table lists each held commission: | Column | What it shows | | - | - | | **Status** | **Under review**, **On hold**, **Dispute hold**, **First-touch share under review**, **Released** or **Cancelled** | | **Hold** | How long the hold is (see below) | | **Why** | A plain reason for the hold | | **Amount** | The commission | | **Payout** | When it releases, for example "Releases Nov 14, 2026 · in 12 days" | | **Order** | The order it came from | Use the tabs **All**, **Under review**, **On hold** and **Resolved** to filter. ### How long the hold is Most sales are held for **30 days** ("Standard release"). This gives time for returns and payment problems to show up. Some orders can be held longer if they look riskier: | Hold label | Days | | - | - | | Standard release | 30 | | Extended review | 45 | | Hold tier 1 | 60 | | Hold tier 2 | 90 | | Hold tier 3 | 120 | > [!NOTE] > > Today, normal holds are 30 days. The longer holds come from risk checks that currently observe and record only. They apply once enforcement is switched on. See [Trust and fraud protection](https://docs.higherfrequency.io/how-it-works/trust-and-fraud.md). A longer hold isn't an accusation. Read the **Why** column for the reason. If the payout column says "Held pending dispute", the shopper's payment is being disputed and the money stays frozen until it is settled. See [Holding periods and disputes](https://docs.higherfrequency.io/how-it-works/holding-periods-and-disputes.md). When a hold ends, the money moves to **Available to withdraw** on its own, minus any share set aside in your reserve (below). You don't need to do anything. ### First-touch share under review In an 80/20 campaign, the split on an order can be paused for a check. The order then shows **First-touch share under review**. Your provisional amount stays visible, but neither creator's money on that order is released until the check ends. No reason is shown, and it isn't an accusation. ### Reserve When a hold ends, a share of the commission may be set aside in a **reserve**. The reserve covers payment reversals (chargebacks) that arrive after your money has been released. Reserved money counts in **Total earnings** but not in **Available to withdraw**. If you stake FREEQ, you can claim reserve money early. See [Staking FREEQ](https://docs.higherfrequency.io/creators/staking-freeq.md#claim-reserve-funds-early). ### Chargebacks after release If a shopper's bank reverses a payment after your money was released, your original share stays on the order so you can see what you earned. The amount recovered from you is shown alongside it: how much came from your reserve, how much from your FREEQ stake, and any part that couldn't be recovered. In an 80/20 campaign each creator sees only their own share and their own recovery. Until the chargeback has been settled, the recovery shows as not yet known. ### If your payouts are paused If an amber banner appears at the top of the Escrow section, your payouts are paused while your account is reviewed. It says why, for example "Publisher account is paused pending manual review." (publisher means creator). While paused, no held money is released. Your sales are still recorded. Contact support if you think the pause is a mistake. ## Rewards available When you have money to withdraw, a small green dot appears next to **Earnings** in the menu ("Rewards available to withdraw"). It goes away after you withdraw. ## Set up payouts with Stripe The Freeq Growth Network pays you through **Stripe**, a payments company. You create a free Stripe Express account and connect your bank there. We never see your bank details. 1. Open **Earnings**. 2. In the **Available to withdraw** card, choose **Set up payouts**. 3. Choose **Continue to Stripe**. 4. Fill in Stripe's form: your identity details and bank account. 5. Stripe brings you back to the same page. The button in the **Available to withdraw** card tells you where you are: | Button | What it means | | - | - | | **Set up payouts** | You haven't connected Stripe yet. | | **Finish payout setup** | You started but haven't finished Stripe's form. | | **Review payout account** | Stripe needs more information, or your Stripe account is disabled. | | **Withdraw all rewards** | You're ready to withdraw. | To change your bank details or see payout history, choose **Manage payout account**. This opens your Stripe dashboard. ## Withdraw your money 1. Open **Earnings**. 2. Choose **Withdraw all rewards**. 3. You see "Rewards withdrawn successfully". **Available to withdraw** drops to zero and **Total withdrawn** goes up. Things to know: * There is no minimum. You can withdraw any amount above zero. * It sends your whole available balance. You can't withdraw part of it. * You don't need a stake or a paid plan to withdraw. * Pressing the button twice can't pay you twice. While one withdrawal is in progress, a second one is refused. Try again once the first has finished. * Stripe then moves the money to your bank. Bank timing depends on Stripe and your bank, usually a few days. Check **Manage payout account** to follow it. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.